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Refund Policy

All the services available at Excel Soft Services website are carried after extensive project analysis which ensures full understanding of the work and almost no possibilities of any project cancellation, reversal, or dispute. In case of dissatisfaction from our services, clients have the liberty to request a refund from us. Our policy for refund is as follows:
  • All projects are accepted after complete analysis and creation of a scope document, so that the participating teams have an understanding of the work needed to be done, elimination possibilities of a project cancellation/ reversal/ dispute.
  • Excel Soft Services and the Clientele realize the fact that there is work involved in completing every module of the project and refund would not be possible for the work that has already been completed.
  • We make sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
  • We also respect a decision made by a client to work with a different provider within 48 hours of the project initiation. In such a scenario Excel Soft Services would refund the amount for the project that has been paid till date.
  • For the services offered by Excel Soft Services marketing team on special occasions, no refunds are entertained.
  • No refund will be entertained in case service gets canceled due to any violation of terms stated in our Terms and Conditions section.
  • No refund policy is available for the services placed under same day delivery.
  • Excel Soft Services is not liable to pay if delay or disruption of service occurs due to third party involvement.
  • We can provide a refund within 30 days from the date of installation of project in case any client is not completely satisfied. In such scenarios, administration fees and installation charges cannot be refunded.
  • After sending a refund request, please allow one business day to process your request. You should expect an email regarding your problem from our representatives with additional information and follow the recommendations mentioned.
  • On approval of a refund, allow one business day to process it. Money will be returned in the same form of currency used for the purchase. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Getaway Name refunds will be made to the same account.
E-Commerce Services
Web Design
Mobile Application
Database Services

What Our Client's Says
Excel Soft Services is a top-notch company focused on delivering results. They are professional, timely and highly skilled. Our project was a little more demanding than we originally thought yet they handled it with ease and perfection.

- L&T Infocity

Very professional team of programmers! Many thumbs up for their work and excellent customer service! Friendly and very reliable. Prompt and fast with work. Affordable pricing. Fortunate to have them to work on my projects.

- Omega Shipping Inc

We are pleased with the quality of design that Excel Soft Services has delivered within a very tight schedule. We shall continue to hire Excel Soft Services for all our Design and Web related needs.

- NGA Group Inc

Dedicated team of programmers that are committed to excellence. I found their design capabilities to be slick and attractive to the eye. I would highly recommend them! I feel lucky that they contact us.

- Morgan Shipping

Excel Soft Services is an innovative and professional company that has provided NGA Group Inc with valuable software development services. We are very happy with our decision to use Excel Soft Services, as their expertise has translated into a distinct competitive advantage for us. Overall, Excel Soft is a great company to work with!

- International Moving

Kellett and Singleton has great respect for the technical and management capabilities of Excel Soft. Their people are highly competent, easy to work with and have delivered results that have enabled us to meet our business objectives. We look forward to a continued relationship with Excel Soft on future custom software development projects.

- Kellett & Singleton


ESS was founded in 2003 by a team of software and vertical experts, and offers a wide range of solutions in portal development and maintenance, e-commerce and WAP, and database-driven web service solution creation and maintenance.



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